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Policies
Check in 3pm
For check-in later than 10 p.m., please call the main number or contact us by email to make arrangements. While the front desk is not tended during overnight hours between 10:00 p.m. and 7:00 a.m., there is an employee on-site to aid with any problems or emergencies.
Check out 11am
Guests should return keys to the front desk during check-out. Failure to return room keys will result in $25 charge per key.
We regret that we cannot guarantee early check-in or late check-out. Please call to make arrangements and we will do our best.
Room rates are per night, based on double occupancy and can vary according to the day of the week and season. Tax is not included in the rates (11% = 6% MD State & 5% Kent County Lodging). For additional guests, add $30 per person, per night, plus tax, to the room rate. You must inform us when booking the room if there will be more than two people. Room rates for reservations made more than 1 year in advance may be subject to change.
Weekend reservations in season (Mother’s Day Weekend to Downrigging Weekend) require a two-night stay.
Breakfast is included with your stay and is served from 8:00 a.m. to 10:00 a.m. on the first floor.
Please let us know of any food allergies and we will do our best to accommodate. If you need to leave before 8 we are happy to provide another breakfast option.
Complimentary Wi-Fi is included with each room. There is a TV in the public TV room and TVs in The John Lovegrove Kitchen, The Sterling Suite and The T.W. Eliason Victorian Suite all with free streaming programming.
Certain downstairs areas are public, and tours/events may be hosted during your stay. We limit these to reasonable hours and guest rooms are not accessible to others at any time. Whenever possible, we will inform guests of events in advance.
Deposit and Payment
All reservations require a one-night room deposit per room at the time of booking. The final payment will be charged to the credit card on file upon check-in. This card will also be charged for any incidentals.
For multiple room bookings, holidays and special event weekends, the full balance will be charged seven days prior to the arrival date.
Cancellations
We are a small inn and cancellations impact us significantly, as we may not be able to re-book rooms on short notice. While we understand that cancellations may be unavoidable, we adhere to the following policies:
- Reservations cancelled more than 14 days before check-in will be fully refunded to the credit card guaranteeing the reservation.
- Reservations cancelled 14 to seven days before check-in will forfeit the deposit amount.
- Reservations cancelled fewer than seven days before check-in will forfeit the full stay amount.
- Credit may be extended for a future stay, at the discretion of the manager and innkeepers. This credit must be used within a year of the original stay.
Please note that you must receive an email acknowledgement from the White Swan for your reservation to be considered cancelled.
Pets
Pets are not permitted at the White Swan. In accordance with the ADA, we happily accommodate service animals. We do not allow emotional support animals of any type. If evidence of pets or animals is found in your room, a $700.00 cleaning fee will be charged.
Children
We regret that we cannot accommodate children younger than eight years old, with exceptions at manager’s discretion. Children must always be supervised by an adult. Many of our guests come to Chestertown for relaxation and we appreciate guests of any age acting in a manner that respects both our property and the comfort and enjoyment of all.
Smoking
We are an entirely smoke-free facility and appreciate your cooperation with this policy. Vaping is considered smoking. Any room found to have evidence of smoking or vaping will be charged an additional $700.00 cleaning fee.
We do not allow burning of candles/incense in any of the rooms. Any room found to have evidence of such materials will incur an additional $700 cleaning fee.
If personal items are left behind, we will charge your credit card on file for shipping upon your request. Any items unclaimed after 30 days will be disposed or donated.
